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As part of the continual improvement process through good short and simple feedback monitor your overall service performance continually, addressing any deviations promptly. Too much collaboration and communication can slow a process where there is no discern...

The Information Technology Infrastructure Library drives seven guiding principles: Focus on Business ValueJust Start where you areProgress iteratively with feedbackCollaborate and promote visibilityThink and work holistically on the Big PictureKeep it simpl...

The first defining and key principle is to focus on delivering value to your business by understanding and meeting it's needs. Your IT activity should contribute to the overall value proposition of the business. IT should be an enabler to the business and no...

Begin your focus on the current day to day processes within your IT function (or a sub-set of them) and do not take on too much too soon. Often an IT function will attempt to address the biggest gaps in their delivery to their end-users, but trying to address...

If it may be more prudent to focus on the smaller, every day, IT activities and roll these up to the larger works, then focusing on the bigger IT objectives, although a understanding of the bigger picture will allow the IT function to better adopt an iterative...

Modern IT service management relies on open communication and collaboration amongst your teams, the business and suppliers to ensure visibility within processes and activities, fostering a culture of shared responsibility and feeding the desire for continual s...

In isolation some IT activities may seem mundane and inconsequential however each small part rolls up to a larger picture. It is important to ensure that the IT functions are aware of the bigger business picture and how their contribution to it flows though t...

There is no need to over complicate best practice. Openly, continually and actively engaging with the IT end-users, other IT teams, other business partners and suppliers, relaying status, especially any delays, seeking and recording continual feedback as a ma...