Seek Continuous Improvement

If it may be more prudent to focus on the smaller, every day, IT activities and roll these up to the larger works, then focusing on the bigger IT objectives, although a understanding of the bigger picture will allow the IT function to better adopt an iterative approach to delivering towards the bigger picture by implementing IT change and adjusting business process and infrastructure changes in small increments (a so-called Agile approach) whilst constantly providing feeding back to refine the processes, time after time, small change after small change.

In our generic IT interaction, would could simply improve the process by adding in some feedback to build a framework for continual improvement both to the business and to the IT function from the business: