Just Start

Begin your focus on the current day to day processes within your IT function (or a sub-set of them) and do not take on too much too soon.

Often an IT function will attempt to address the biggest gaps in their delivery to their end-users, but trying to address a big gap needs a big investment. It is often better to 'standardise' across the smaller and simpler aspects of IT activity and then roll that up in to addressing the bigger picture.

So, within our generic IT interaction example we may consider to address concerns within the typical engagement with IT and directly improve the outcome of the business process and its related value.

There may be valid business cases for IT to renew or replace or deploy a sophisticated helpdesk solution or deploy an upgraded remote management tool or improve business internet speeds but unless these are the IT interactions that are directly affecting business value from outcome of business processes, the business may better benefit from addressing the roadblock/negative-influencers affecting business value first.

Taking on such larger initiatives typically has long delivery times. Addressing real concerns within smaller IT activities may deliver quicker and be of a more noticeable possitive return on any associated business value.