ITIL Best Practice Overview
The Information Technology Infrastructure Library (ITIL) framework for optimizing IT service management, aligning IT services with business goals, and enhancing customer experience provides a structured approach to delivering your IT services aligned with your business objectives, thus ensuring that IT contributes effectively to overall business success. The latest version, ITIL 4, emphasizes flexibility and adaptability in the face of digital transformation
Intro
The Information Technology Infrastructure Library drives seven guiding principles: Focus on Bu...
Focus on Business Value
The first defining and key principle is to focus on delivering value to your business by understa...
Just Start
Begin your focus on the current day to day processes within your IT function (or a sub-set of the...
Seek Continuous Improvement
If it may be more prudent to focus on the smaller, every day, IT activities and roll these up to ...
Collaborate and Communicate
Modern IT service management relies on open communication and collaboration amongst your teams, t...
The Big Picture
In isolation some IT activities may seem mundane and inconsequential however each small part roll...
Keep It Short & Simple
There is no need to over complicate best practice. Openly, continually and actively engaging wit...
Realise
As part of the continual improvement process through good short and simple feedback monitor your ...